Shipping Policy

Last updated: June 2026

Thank you for shopping with FELENA.

Order Processing

All orders are processed within 1–5 business days after payment has been confirmed. Orders are not processed or shipped on weekends or public holidays.

Estimated Delivery Times

Estimated delivery times may vary depending on your location and shipping carrier.

• Sweden: 7–15 business days
• European Union: 7–20 business days
• Other International Destinations: 10–25 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs procedures, weather conditions, carrier issues, peak seasons, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Tracking information may take a few days to become available after shipment.

Customs Duties and Taxes

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their local authorities.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us at felena.info@gmail.com. We will work with our shipping partners to investigate the issue and assist you whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. FELENA is not responsible for orders shipped to an incorrect address provided by the customer.

Contact Information

For any shipping-related questions, please contact us at:

Email: felena.info@gmail.com